Questions & Answers
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CONTACT INFORMATION
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Shopping Information
How long will it take to receive my order?
At Ji Accessories, we aim to process and ship your order within 1-2 business days. Depending on your location, delivery typically takes 3-7 business days for standard shipping. Expedited shipping options may be available at checkout if you need your items sooner. You will receive a tracking number as soon as your order ships, allowing you to monitor its status and estimated delivery date.
Do you ship internationally?
Yes, Ji Accessories offers international shipping to many countries worldwide. During checkout, you’ll be able to select your country and view the shipping options available to you. Please note that international shipping times vary by destination, and additional customs duties or taxes may apply, which are the buyer’s responsibility. Contact our customer service team for any questions regarding international orders.
What shipping carriers do you use?
We partner with trusted carriers like UPS, FedEx, and DHL to ensure that your order is delivered safely and on time. Depending on your location and the shipping method you choose, we will select the most efficient carrier to deliver your package. You can track your shipment using the tracking number provided once your order has been dispatched.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible after placing your order. We can update the address before your order is shipped. However, if the order has already been processed and shipped, we may not be able to make any changes. In such cases, you will need to contact the shipping carrier directly for further assistance.
Do you offer free shipping?
Ji Accessories offers free shipping on orders above a specific amount, which you can see at checkout or in our shipping policy section. For orders below this amount, standard shipping rates will apply based on the destination and the weight of the items in your cart. Keep an eye out for promotions, as we sometimes offer limited-time free shipping deals.
What if my package is lost or damaged during shipping?
If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the carrier to investigate and resolve the issue. In cases of damaged goods, we may request photos of the damage and offer a replacement or refund, depending on the situation. Rest assured, we are committed to making things right for you.
Payment Information
What payment methods do you accept?
Ji Accessories accepts a variety of payment methods, including major credit and debit cards such as Visa, MasterCard, American Express, and Discover. We also support secure payment options like PayPal and Apple Pay for added convenience. Your payment information is processed securely to ensure the highest level of protection during your purchase.
Is my payment information secure?
Yes, your payment information is fully encrypted and processed through secure payment gateways. At Ji Accessories, we prioritize your privacy and security. We use SSL (Secure Socket Layer) technology to encrypt sensitive data, ensuring that your personal and financial information is protected. We do not store your payment information after your transaction is complete.
Can I pay using a mobile wallet or payment app?
Absolutely! Ji Accessories supports payments through popular mobile wallets such as Apple Pay, Google Pay, and Samsung Pay. These options offer a fast, secure, and convenient way to complete your purchase. Simply select your preferred mobile wallet at checkout and follow the prompts to authorize the payment.
Will I be charged sales tax on my order?
Sales tax is applied to orders based on the shipping destination. If your order is being shipped to a location where sales tax is required, the appropriate tax will be calculated and added to your total at checkout. The final tax amount will be displayed before you complete your purchase.
Can I use multiple payment methods for one order?
At this time, Ji Accessories only accepts one form of payment per transaction. You cannot split payments between multiple credit cards or payment methods. If you would like to use a combination of a gift card and another payment method, please ensure that your gift card covers the full or partial amount of your order.
What should I do if my payment is declined?
If your payment is declined, double-check that all billing information, including the card number, expiration date, and CVV code, is entered correctly. Also, ensure that your card has not expired or exceeded its limit. If the issue persists, contact your bank or credit card provider to check for any restrictions or issues with your account.
Orders and Returns
How do I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor your shipment’s progress on the carrier’s website. If you have any issues with tracking or need further assistance, feel free to reach out to our customer support team.
What is your return policy?
At Ji Accessories, we want you to be fully satisfied with your purchase. We offer a 30-day return policy on most items. If you are not happy with your order, you can return the product in its original condition for a full refund or exchange within 30 days of receipt. Certain items, such as clearance products or custom orders, may be excluded from returns.
How do I initiate a return?
To start a return, please contact our customer service team with your order details. We will provide you with instructions and a return authorization. Once your return is approved, ship the item back to us in its original packaging. We recommend using a trackable shipping method to ensure your return is safely received.
Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us immediately after placing it. We can make changes or cancel the order before it ships. However, once the order has been processed and shipped, we can no longer modify or cancel it, and you will need to initiate a return or exchange after receiving the item.
What should I do if I receive the wrong item?
If you receive an incorrect item, please contact our customer service team right away. We will arrange for the correct item to be sent to you and provide instructions for returning the wrong product at no cost to you. Rest assured, we’ll work quickly to resolve the issue.
How long does it take to process a return or refund?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account. If you opted for an exchange, the replacement item will be shipped as soon as the return is processed.